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Policies

Refund Policy:

If you are not completely satisfied with your purchase, simply return the unopened product within 14 days. A receipt and the item’s original packaging are required for all returns and exchanges. All products returned must be undamaged and deemed in re-sellable condition by nucoconut.ca. Refunds will be issued in the same method of payment as the original payment. Please note that we will not accept returns on any perishable items (i.e. breads, bagels, wraps, tofu noodles), any product that requires refrigeration or freezing (i.e. cheese, dressing, donuts, cakes, ice cream). Nucoconut.ca reserves the right to refuse any return or exchange. Nucoconut.ca does not offer exchange/ refunds for products due to issues with personal preference or taste.

Privacy Policy:

At nucoconut.ca, we are committed to protecting your privacy. Any and all personal information collected from you is protected via secure socket layer connection (SSL) when you shop online and password protected on our servers. We will not share or sell information about you to outside companies.

If you place an order with us, we will collect information such as your name, address, phone number, and email address for the purpose of fulfilling your order. For credit card payments, we collect your credit card information but such information is not retained on our servers. Instead, your encrypted payment information is securely routed to our bank’s preferred online payment processor. Therefore, our company and staff never have direct access to your payment information.

When you create an account, you may opt-in or opt-out of our email newsletter program. Our email newsletter is our primary method of notifying you of new products, specials, and special announcements. You may opt-out at any time by contacting us, or clicking the UNSUBSCRIBE link on any of our newsletters.